As healthcare providers, we constantly communicate with a patient or co-workers. Workplace environments are consistently linked to enhanced patient outcomes, productive workforces, and safe cultures to support care delivery. Communication is the underlying driving force to ensure conflicts are recognized early and managed appropriately to promote a cohesive and collaborative work environment. How well do you get your message across? This course will help you realize personal biases that come into play during our day-to-day interactions, identify methods to improve communication within a team, and how to navigate conflict effectively to improve organizational culture.

Course Objectives:

1. Discuss significant sources of conflict in healthcare.

2. Identify tactics to remain objective and encourage healthy debate within a team.

3. Examine the role of perceptions in conflict.

4. Evaluate conflict management styles and tactics to move disagreeing parties towards

   resolution.